Returned Goods
If you are not completely satisfied with any items purchased you can return them to us within 30 days of the order being delivered to you, provided the items are unused and in their original packaging.
Returns are at customers cost. Please return items to the below address and email us at info@playlikemum.com to confirm you have sent your item back. Please quote your order number on any email correspondence.
Play Like Mum Limited, 1 St Georges Court, St Georges Park, Kirkham, PR4 2EF.
We will refund the price that you paid for the returned products. Further, we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you may be required to pay an appropriate amount in compensation. All refunds will be made using the same method of payment you used to purchase the items. Please allow 7 days for the refund to be processed.
Please note that we are not able to accept any returns of personalised products, unless the item is faulty. Any refund out of policy will be at the discretion of the online team, and will normally be given in the form of shopping credit to the value of the current selling price.
The above does not affect your statutory rights.
Faulty Goods
You are entitled to a refund, or we are happy to offer an exchange, on any faulty item within 30 days of delivery. If you find a fault with your product (during the initial 30 days), please contact our Customer Service Team on 01772 395207 between 9am and 5:00pm Monday to Friday (excluding bank holidays), or via email at info@playlikemum.com and we will assist you in line with your consumer rights. We may want to collect and have the faulty item returned to us – there will be no additional charge to you if this is the case.
If your product is missing any parts, as far as is possible, we will seek to resolve the issue by sending you the necessary replacement parts. If this is not appropriate, please call our Customer Service Team on 01772 395207 between 9am and 5:00pm Monday to Friday (excluding bank holidays) or email us at info@playlikemum.com to discuss alternative options.
We will refund the price that you paid for the faulty products in full (including any basic delivery charges you have already paid) and will pay any applicable return label charges. All refunds will be made using the same method of payment you used to purchase the Items. Please allow 7 days for the refund to be processed.
As advertised on the top of the homepage on this site, and throughout social media, we are closing down. As a result, we will be unable to accept any returns or process any refunds after the 26th of February 2026.
Cancelling your contract
You have the right to cancel your contract with us and return your items within 14 calendar days from the day after the date you received your order. Please see our terms and conditions or your despatch confirmation email for further details.