Terms and Conditions
Welcome to the Play Like Mum website. Our website (www.playlikemum.com) is operated by Play Like Mum Ltd which is registered in the United Kingdom under company number 10068012 with registered office at 1 Ground Floor, St Georges Court, St Georges Park, Kirkham, Lancashire, PR4 2EF. VAT number GB239367379.
Play Like Mum Ltd shall in these terms be referenced to as “we”, “us”, “our” and “Play Like Mum” and detail the terms and conditions under which you may use our website. Please read them carefully before you start using our website. By continuing to use our website, you are agreeing to our terms and conditions. If you do not agree, then you may not use the website.
We reserve the right to amend these terms and conditions from time to time. Any changes/updates to the terms and conditions are effective immediately as soon as they are posted on our website. Please check back here to ensure you are up-to-date with the latest version of our terms and conditions.
Access to and Content on our Website
Although we strive to ensure all the information on the website is accurate, we make no guarantee that the content on the website is accurate, complete or up-to-date. We reserve the right to refuse an order where the information about the product has been incorrectly published including, but not limited to, prices and promotions.
We will update the website from time to time, and may change the content at any time without prior notice.
We make every effort to ensure the products featured are represented as accurately as possible however, the device you use to view our website may affect the colours you actually see on the screen. We cannot guarantee that the colour/detail of the product you see on the screen will be exactly the same as the actual product.
All our products are sold on the basis that they are for domestic use only. If you intend to use any of the items in a business or public environment then please contact us for further information.
Prices for our products may change from time to time without notice. All product prices on the website include the applicable VAT.
We do not guarantee that the website or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or change all or any part of the website without notice.
Intellectual Property Rights
We are the owner/licensee of all the intellectual property rights on the website including, but not limited to, the content and software used on the website, and any copyrights or trademarks.
Any content on our website may only be used personal use. Commercial use is prohibited unless this has been authorised by us or our licensors.
You must not modify, manipulate or redistribute any of the content or remove and copyright or trademark notices or symbols. You cannot reproduce the Play Like Mum name or logos or modify them in any way.
If you print off, copy or download any part of the website in breach of these terms, your right to use the website will cease immediately and you must, at our discretion, return or destroy any copies of the materials you have made.
Contract Formation between you and us on the Website
You can only purchase products on the website if you are at least 16 years old. Otherwise, a parent or guardian must purchase the products on your behalf.
When you place an order with us, you will be guided through the steps to complete your details and the order is confirmed when you press the ‘Place Your Order’ button. Please ensure all information you enter is correct before pressing the ‘Place Your Order’ button.
After you place an order you will receive an e-mail from us confirming that we have received your order. At this stage, this is does not form a contract and is only an acknowledgement of your wish to place an order as detailed in the confirmation email. Once the goods are dispatched, we will send you a dispatch confirmation email and this concludes the contract between you and us for the purchase of the product/s.
If we cannot accept your order, then we will contact you by email or telephone prior to any goods being dispatched and therefore prior to any contract being formed between you and us.
Please note that items are subject to availability. As there is a delay between when the order is placed and the time the order is processed, the stock position of products relating to your order may change. If any item on your order is out of stock, we will notify you as soon as we can and refund you any payment you may have already made.
Delivery of your Order
At Play Like Mum we include Next Day delivery as standard to mainland UK. For Northern Ireland, Scottish Highlands and off shore islands, we include a 3-7 day delivery as standard. Postcodes outside of Next Day delivery are detailed below.
Delivery to the Republic of Ireland costs £11.99 and is a 2-3 day service. There is also a charge for our Click & Collect scheme of £2.99.
To ensure goods are despatched on the same day you place your order, you must place your order before 16:00 (4pm). Next Day Delivery will be delivered the next working day. For non-mainland deliveries, these will be delivered up to 3 days after the order is placed. Working days are Monday to Friday and do not include weekends or bank holidays.
You must ensure the delivery address and recipient name is complete and accurate. We cannot be held responsible for the delivery of your order to the wrong address or wrong person because of you providing us with inaccurate information.
Although we make every effort to delivery your order within the given timescale, delays are occasionally inevitable due to factors outside of our control for example, transportation disruption or technical failures. The delivery date that we provide in our dispatch confirmation email is therefore suggested and should not be considered a binding term of the contract for sale between you and us.
Click and Collect
Play Like Mum offers a Click and Collect scheme through ‘The Hub’. This allows you to get you ordered delivered to a store closest to you within this scheme. There is a delivery charge of £2.99 for this option. You must bring your order details and proof of identity when you collect your order.
When you select Click & Collect you will be able to choose a store closest to you or closest to the postcode you input. Goods will be delivered in the same timeframe as detailed in the ‘Delivery of Your Order’ section above.
Cancelling your Contract
You have the right to cancel your contract with us and return your order up to 14 calendar days from the day after the date you receive your order. You may do this by i) notifying our Customer Service Team on 01772 395207 between 9am and 5:30pm Monday to Friday (excluding bank holidays), ii) by emailing us at firstname.lastname@example.org, or iii) by completing the cancellation form detailed on your despatch confirmation email (but can also be found here). Please have your order number ready to quote if calling us, or ensure it is added to any email correspondence to make it quick and easy for us to identify the order you wish to cancel.
We will provide a full refund including any delivery charges you have paid to receive your order subject to the following, as permitted by law:
- We may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you may be required to pay an appropriate amount in compensation;
- The maximum delivery costs refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
Please allow up to 7 working days for the refund. If a contract has been created due to goods already being dispatched to you then the returns process will need to be followed as detailed in our Returns Policy.
The above does not affect your statutory rights.
If you are not completely satisfied with any items purchased you can return them to us within 30 days of the order being delivered to you, provided the items are unused and in their original packaging. Please refer to our Returns Policy for full details.
Your Play Like Mum Account Details
When you register for a Play Like Mum account you will need to provide certain details about yourself which include your name, billing and delivery address, email address and telephone number. You will also need to create a password which you will need to log back into your account, along with your email address, in the future. You must ensure that your password is kept confidential to ensure the security of your account information.
The personal details you provide to us must be personal to you and must not involve using any name or address you are not authorised to use or impersonating another person.
You must advise us of any changes to your circumstances, for example if you change your address, your email address or your name. It is important that you keep your details accurate and up-to-date so we can provide you with an efficient shopping experience. For example, when you log into your account, your details will be automatically populated on the checkout screens. An accurate email address is also important if you have signed up to receive our newsletter.
You must ensure you log out of your Play Like Mum account when you have finished to prevent any unauthorised access to your account details. We reserve the right to close/suspend your Play Like Mum account at any time, under any circumstances.
Limitation on Liability
We will not be liable for any loss, damage, costs, delays, expense or other liability including, without limitation, any financial losses such as loss of profit which you may incur as a result of any occurrence beyond our reasonable control. This includes but is not limited to, any failure in communication, computer or other facilities, inability to access the website for any reason or any errors or delays in sending or receiving any communication via electronic means or by post.
You agree not to use the website or its content for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any content on the website.
Third Party Links and Resources on our Site
Where the website contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
We assume no responsibility for the content of websites linked to our website. When you activate any of these links you will leave the website and we have no control over, and will accept no responsibility or liability for any loss or damage that may arise from your use of them.
competitions and offers
Every now and then we will run competitions either on our website or through our social media channels. When you enter any of our competitions you are agreeing to our general terms and conditions below:
- You are a UK resident.
- You are 16 years or over.
- Entries must be submitted according to the entry requirements of the competition.
- Play Like Mum reserve the right to change the closing date of competitions at any time.
- If you are the lucky winner of our competition, you will be notified via the social media channel you entered on.
- Prizes need to be claimed within 2 weeks. If not, we reserve the right to offer the prize to another entrant to the competition.
- Prizes are non-transferrable.
- Prizes cannot be exchanged for cash or other products.
- Play Like Mum reserves the right to offer an alternative prize if the advertised product becomes unavailable.
- We reserve the right to amend these rules at any time.
This agreement, it’s subject matter and construction, are governed by English law. You and we both agree that the English courts will have non-exclusive jurisdiction to settle any disputes.
If you have any questions about these Terms and Conditions please write to Customer Services, Play Like Mum Ltd, 1 Ground Floor, St Georges Court, St Georges Park, Kirkham, Lancashire, PR 4 2EF.